Important Questions »
Here are some of the important questions to ask when comparing EDI solutions.
On System Costs ...
- Are EDI mapping costs a separate, additional charge?
- How will the cost of EDI change as the volume of EDI activity increases?
- Are there any monthly volume costs for AS2-type partners?
- Do I need any special hardware or equipment to run my EDI system?
On System Setup ...
- Are cost of setup and testing for all EDI partners included?
- Will 100% of the EDI trading partners’ requirements be met?
- Can EDI information be easily shared with sales, accounting, shipping, warehouse, catalog, and other logistics systems?
- Can the EDI process be modified to meet the demands of my company?
On System Use ...
- Is their special training or dedicated personnel required to use the system?
- Will the EDI process be automatic with a minimum number of steps?
- Will I have complete control over the process and local access to my EDI data?
- Are all properly formatted, printed documents included for each partner?
- Is the EDI process simple enough for anyone in the office to use?
On System Support ...
- Is there a single source of support for the EDI software, the EDI network and the integration of EDI data with accounting, shipping, and other logistics systems?
- Are product support and services provided domestically?
- Is the support phone automated – is it picked up by knowledgeable staff?
- Will my support rep know me and my systems so that every support call does not start at step 1?
“
EDI Option’s ability to provide customized software to suit our needs has been a great asset in streamlining the process. ”Ross markman
- Suberi Brothers Fine Jewelry
